{ "id": 3, "date": "2025-09-01T05:40:49", "date_gmt": "2025-09-01T05:40:49", "guid": { "rendered": "https:\/\/dawrnaae.com\/?page_id=3" }, "modified": "2025-09-02T15:34:12", "modified_gmt": "2025-09-02T15:34:12", "slug": "privacy-policy", "status": "publish", "type": "page", "link": "https:\/\/dawrnaae.com\/en\/privacy-policy\/", "title": { "rendered": "Privacy Policy" }, "content": { "rendered": "
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Privacy Policy <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. Introduction<\/h3>\nDorna Cleaning Services (hereinafter referred to as \"the Company\" or \"we\") places the utmost importance on your privacy. This policy explains how we collect, use, protect, and share your information, and your rights related to it.<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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A- Information We Collect<\/h5>\n
  • Personal Information<\/li>\n
  • Full name, home or work address, phone number, email address.<\/li>\n
  • Payment details (name on card, card number, expiration date) are collected and stored via secure payment gateways.\n<\/li>\n<\/ul><\/span>\t\t\t\t<\/div>\n\t\t\t\t
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    \nB- Information related to the service<\/h5>\n Type of service required (cleaning and sterilizing sofas, cleaning and sterilizing mattresses, cleaning and sterilizing curtains, cleaning and sterilizing dining table chairs, cleaning and sterilizing carpets, cleaning and sterilizing the interior of the car, cleaning buildings after maintenance, cleaning and sterilizing before moving into the new residence, cleaning all types of fabrics, house cleaning by men, house cleaning by female workers, cleaning the house from insects, cleaning buildings, facades and billboards\u2026).\n\n\u00b7 Service times, special preferences, customer feedback.\n\n\u00b7 Communication logs (emails, calls, chat).\n\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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    \nT- Non-personal information<\/h5>\n Website usage data (pages, times, pages visited).\n\nDevice data (browser type, operating system, IP) to improve user experience.<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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    \nTh- How we use the information<\/h5>\nTo process service requests and schedule appointments.\n\n\u00b7 To contact you regarding updates, offers, billing, or service-related issues.\n\n\u00b7 To improve the quality of our services and business analytics.\n\n\u00b7 To comply with legal and tax obligations.\n\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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    \n2. Sharing information<\/h3>\n\nWe will not share your personal information with third parties except in the following cases:\n\n\u00b7 With trusted service providers (payment gateways, insurance companies, service implementation partners).\n\n\u00b7 If required by law or court order.\n\n\u00b7 Currently, we do not sell customer data to any third-party business.\n\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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    \n3. Data Protection<\/h3>\n\nWe use technical and administrative measures to protect your data, such as:\n\n\u00b7 SSL\/TLS encryption on our website and when data is transmitted.\n\nPayment information is stored encrypted and managed through secure payment gateways.\n\n\u00b7 Strict internal access policies \u2013 only authorized employees have access to information<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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    \n4. Data retention period<\/h3>\n\nWe keep your information for as long as the relationship exists and for legal purposes (such as taxes or potential claims):<\/br><\/br>\n\n
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    • \nAccount and billing information: up to 7 years.\n<\/li>\n
    • \n\u00b7 Contact data and usage analysis: up to 3 years.<\/li>\n<\/ul><\/span>\t\t\t\t<\/div>\n\t\t\t\t
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      \n5. Your rights\n\n<\/h3>\n\nYou have the right to:<\/br><\/br>\n\n
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      • \nAccess your data and correct, delete or restrict its processing.\n<\/li>\n
      • \nObjection to data processing.\n<\/li>\n
      • \nRequest to transfer your data to another party (\u201cright to portability\u201d).\n<\/li>\n
      • \nWithdraw your consent at any time if we rely on consent for processing.\n<\/li>\n
      • \nFile a complaint with the competent authority if you feel your rights have been violated.\n<\/li>\n<\/ul><\/span>\t\t\t\t<\/div>\n\t\t\t\t
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        \n6. Children\n<\/h3>\n\nOur Services are intended for adults (18 years and older). We do not knowingly collect information from minors without guardian consent.\n\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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        \n7. Amendments to this Policy\n<\/h3>\n\nWe may update this policy periodically. We will notify you of any significant changes via email or a notice on the website, and the changes will take effect from the date of posting.\n\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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        \n8. Contact Us\n\n\n<\/h3>\n\nFor any questions or requests related to privacy, please contact us via:<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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        \n8. Contact Us\n\n\n<\/h3>\n\n\nFor any questions or requests related to privacy, please contact us via:\n
        \nEmail: privacy@dawrna.ae\n
        \nPhone: +971 50 121 2290\n
        \nAddress : E-55 , Al Raqqa Business Center , Al Muraqqabat, Dubai, United Arab Emirates .\n\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>", "protected": false }, "excerpt": { "rendered": "

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