Privacy Policy

1. Introduction

Dorna Cleaning Services (hereinafter referred to as "the Company" or "we") places the utmost importance on your privacy. This policy explains how we collect, use, protect, and share your information, and your rights related to it.
A- Information We Collect
  • Personal Information
  • Full name, home or work address, phone number, email address.
  • Payment details (name on card, card number, expiration date) are collected and stored via secure payment gateways.
B- Information related to the service
Type of service required (cleaning and sterilizing sofas, cleaning and sterilizing mattresses, cleaning and sterilizing curtains, cleaning and sterilizing dining table chairs, cleaning and sterilizing carpets, cleaning and sterilizing the interior of the car, cleaning buildings after maintenance, cleaning and sterilizing before moving into the new residence, cleaning all types of fabrics, house cleaning by men, house cleaning by female workers, cleaning the house from insects, cleaning buildings, facades and billboards…). · Service times, special preferences, customer feedback. · Communication logs (emails, calls, chat).
T- Non-personal information
Website usage data (pages, times, pages visited). Device data (browser type, operating system, IP) to improve user experience.
Th- How we use the information
To process service requests and schedule appointments. · To contact you regarding updates, offers, billing, or service-related issues. · To improve the quality of our services and business analytics. · To comply with legal and tax obligations.

2. Sharing information

We will not share your personal information with third parties except in the following cases: · With trusted service providers (payment gateways, insurance companies, service implementation partners). · If required by law or court order. · Currently, we do not sell customer data to any third-party business.

3. Data Protection

We use technical and administrative measures to protect your data, such as: · SSL/TLS encryption on our website and when data is transmitted. Payment information is stored encrypted and managed through secure payment gateways. · Strict internal access policies – only authorized employees have access to information

4. Data retention period

We keep your information for as long as the relationship exists and for legal purposes (such as taxes or potential claims):

  • Account and billing information: up to 7 years.
  • · Contact data and usage analysis: up to 3 years.

5. Your rights

You have the right to:

  • Access your data and correct, delete or restrict its processing.
  • Objection to data processing.
  • Request to transfer your data to another party (“right to portability”).
  • Withdraw your consent at any time if we rely on consent for processing.
  • File a complaint with the competent authority if you feel your rights have been violated.

6. Children

Our Services are intended for adults (18 years and older). We do not knowingly collect information from minors without guardian consent.

7. Amendments to this Policy

We may update this policy periodically. We will notify you of any significant changes via email or a notice on the website, and the changes will take effect from the date of posting.

8. Contact Us

For any questions or requests related to privacy, please contact us via:

8. Contact Us

For any questions or requests related to privacy, please contact us via:
Email: privacy@dawrna.ae
Phone: +971 50 121 2290
Address : E-55 , Al Raqqa Business Center , Al Muraqqabat, Dubai, United Arab Emirates .